Terms of Service

These Terms of Service ("Terms") govern your access to and use of the JetWell platform, including our websites, applications, and related services (collectively, the "Services"), operated by JetWell, Inc., a Delaware corporation, doing business as JetWell ("JetWell," "we," "us," or "our").

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Acceptance of Terms and Incorporated Policies

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all policies incorporated by reference, including our Privacy Policy, Cookie Policy, Cancellation & Refunds Policy, JetCover by GPS℠ Insurance Terms, and any additional disclosures or policies presented to you in connection with specific Services (collectively, the "Policies").

If you use the Services on behalf of another person (including a family member) or entity, you represent and warrant that you have the authority to bind them and that you accept responsibility for all actions taken on their behalf.

2. Description of the Services

JetWell is a technology-enabled marketplace and coordination platform designed to help users explore, compare, and coordinate access to elective and non-emergency medical, wellness, and related services offered by independent third-party providers ("Providers"), including in international destinations.

JetWell may provide:

• Informational content about Providers and procedures
• Tools to compare options, pricing, and logistics
• AI-assisted recommendations and insights
• Coordination of scheduling, travel-related information, payments, insurance access, and documentation

JetWell does not provide medical care, medical advice, diagnoses, or treatment.

3. Privacy; HIPAA-Compliant Practices; Patient-Directed Documentation

Your privacy and the security of your information are important to JetWell. Please review our Privacy Policy for details regarding how we collect, use, disclose, and protect personal information, including health-related information you voluntarily provide when using the Services.

HIPAA-Compliant Security Practices

JetWell is not a "covered entity" or a "business associate" as those terms are defined under the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations ("HIPAA"). However, because many users expect healthcare-grade safeguards, JetWell voluntarily maintains administrative, physical, and technical security practices that comply with HIPAA security standards, including documented security policies, a completed Security Risk Assessment, workforce training, role-based access controls, comprehensive audit logging, encryption of health data at rest and in transit, and a formal breach notification plan.

JetWell may apply these practices globally, including for non-U.S. users, where JetWell believes doing so improves safety, trust, and consistency across the platform.

JetWell may pursue independent security assessments, attestations, or validations from time to time. Any such efforts do not create additional warranties, guarantees, or obligations beyond those expressly stated in these Terms or the Privacy Policy.

You acknowledge that no security measures are perfect, and JetWell cannot guarantee the absolute security of information.

Patient-Directed Documentation and Letters of Medical Necessity

At a user's request, JetWell may assist in organizing, summarizing, formatting, or generating documentation based on information provided by the user and/or third-party providers, including documentation intended to support reimbursement, tax reporting, or similar personal administrative purposes (such as a Letter of Medical Necessity).

You acknowledge and agree that:

• Any such documentation is prepared at your direction and for your personal use
• JetWell does not submit documentation to health plans, insurers, HSA administrators, employers, or government agencies on your behalf
• JetWell does not act on behalf of any healthcare provider, health plan, insurer, or administrator
• JetWell does not guarantee reimbursement, tax treatment, eligibility, or acceptance of any documentation

You are solely responsible for determining whether and how to submit any documentation and for compliance with applicable tax, reimbursement, or regulatory requirements.

No Business Associate Relationship

Nothing in the Services, these Terms, or any documentation generated through the Services creates or implies a business associate relationship under HIPAA. No Business Associate Agreement ("BAA") applies unless expressly agreed to in writing between JetWell and the applicable covered entity.

JetWell processes personal information in accordance with applicable data protection laws. Individual rights relating to personal information, including rights available under the GDPR or similar laws, are described in our Privacy Policy and apply irrespective of the governing law or dispute resolution provisions of these Terms.

Health-Related Information and Consent

Certain features of the Services, including the AI-assisted intake process, involve the collection of health-related information that may constitute special category data under applicable data protection laws. Where required by law, JetWell will obtain your explicit consent before collecting such information through a clear, separate consent mechanism. You may withdraw consent at any time, though withdrawal will not affect the lawfulness of processing performed before withdrawal and may limit certain Services that require health-related information to function.

For a package quote, the intake asks for photos of the treatment area and health answers. By ticking the photo consent you agree that JetWell processes them to prepare your quote, including an automated read that estimates the size of the procedure for pricing only, and that JetWell shares them, with your request, with the independent Provider that reviews it. That Provider is usually outside your country and is a separate data controller: it evaluates your case under its own law and its own professional obligations, and JetWell’s Privacy Policy describes the safeguards that apply to that transfer and how long each party keeps what it received. The automated read is not a clinical assessment and does not decide whether you are treated; the Provider evaluates your case directly, and you may ask JetWell for a human review of the read at any time.

JetWell uses cookies and similar technologies to operate, secure, and improve the Services. Certain features may rely on these technologies.

Where required by applicable law, JetWell provides users with choices regarding the use of non-essential cookies and similar technologies, including through "Cookie Settings," "Do Not Sell or Share My Personal Information," and browser-based privacy signals such as Global Privacy Control (GPC), as described in the Privacy Policy and Cookie Policy.

Certain features of the Services may be limited if you choose to restrict or disable non-essential cookies or similar technologies.

4. Accessibility

4.1 General Commitment

JetWell is committed to making the Services accessible to users with disabilities and aims to substantially conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. Our full accessibility commitment, known limitations, and contact information for reporting accessibility barriers or requesting alternative access are set out in our Accessibility Statement, which is incorporated into these Terms by reference and forms part of the agreement between you and JetWell. We treat accessibility as an ongoing effort rather than a fixed state. We do not warrant that the Services are free from accessibility barriers, that they are fully conformant with WCAG 2.1 AA or any other specific standard, or that they will be accessible at all times, on all devices, or through all assistive technologies.

4.2 Marketplace Structure

You acknowledge that JetWell is a technology-enabled marketplace and that care is delivered by independent third-party Providers, many of whom are located outside the United States. JetWell does not itself provide medical, dental, cosmetic, or other care, does not employ Providers, and does not control the facilities, practices, policies, or communications of Providers. Except as expressly set forth in these Terms, JetWell makes no representations or warranties regarding any Provider or any aspect of the care, facilities, communications, or content supplied by any Provider.

4.3 Provider-Authored Content

Certain content displayed on or through the Services is authored, supplied, or controlled by Providers rather than by JetWell, including but not limited to clinic profiles, service and procedure descriptions, pricing information, photographs, videos, doctor biographies, credentials, and documents. JetWell does not author Provider-supplied content and does not warrant that such content meets any particular accessibility standard. JetWell contractually requires Providers to submit content that is, to the extent reasonably practicable, consistent with basic accessibility practices, and JetWell reserves the right (but not the obligation) to remove, reformat, or replace Provider-submitted content that is reported as creating an accessibility barrier. JetWell disclaims any warranty of accessibility with respect to Provider-authored content and you agree that any claim arising out of Provider-authored content is subject to the limitations of liability set forth in these Terms.

4.4 Physical Accessibility at Provider Facilities

JetWell does not inspect, audit, verify, certify, or otherwise guarantee the physical accessibility of any Provider facility or any aspect of the physical care experience at any Provider location. This includes, without limitation, wheelchair access, accessible restrooms, sign language interpretation, Braille or large-print signage, service animal accommodations, and the accessibility of transportation, lodging, and other travel services ancillary to care. International Providers operate under the laws and accessibility standards of their own jurisdictions, which may differ substantially from United States accessibility laws, including the Americans with Disabilities Act.

4.5 Express Assumption of Risk – Physical Accessibility at International Facilities

If you book care with a Provider located outside the United States, you expressly acknowledge and agree that: (a) JetWell has not verified the physical accessibility of the Provider's facility; (b) the Provider operates under the laws of its own jurisdiction, which may not require accessibility accommodations comparable to those required under United States law; (c) you are solely responsible for determining whether the Provider's facility and services meet your accessibility needs, and for confirming any required accommodations directly with the Provider in advance of travel and care; (d) you are responsible for making independent arrangements for any accessibility needs that fall outside the scope of the Provider's facility, including but not limited to accessible transportation and lodging; and (e) you assume the risk of any accessibility-related inconvenience, difficulty, or inability to receive anticipated services that arises from conditions at the Provider's facility or in the Provider's jurisdiction. This assumption of risk does not apply to claims arising out of JetWell's own gross negligence, willful misconduct, or intentional misrepresentation. You further acknowledge that you have been provided with the Accessibility Information Request mechanism described in the Accessibility Statement and that you have had the opportunity to use it before booking.

4.6 Accessibility Information Request Mechanism

JetWell provides a mechanism through which you may request accessibility information about a specific Provider or facility prior to booking. You acknowledge that, in providing this mechanism, JetWell acts solely as a communication channel between you and the Provider; JetWell does not independently verify Provider responses and does not warrant their accuracy. Provider responses are representations made by the Provider directly, not by JetWell. You are responsible for evaluating the sufficiency of Provider responses for your accessibility needs and for obtaining any material accessibility confirmations in writing from the Provider prior to travel.

4.7 Alternative Accessible Access

If you experience an accessibility barrier on the Services that prevents you from accessing information, requesting a quote, booking care, or communicating with a Provider, please contact us at accessibility@jetwell.ai or through our contact form and select "Accessibility / Report a Barrier." We will make reasonable efforts to respond within five (5) business days and to provide alternative accessible means of accessing the information or service at issue, at no additional cost to you.

4.8 Accessibility-Related Claims – Dispute Resolution and Class Waiver

You and JetWell agree that any dispute, claim, or controversy arising out of or relating to accessibility, including any claim under the Americans with Disabilities Act, any state or local accessibility law, any similar law of any jurisdiction, or any theory of common law tort, contract, or equity related to accessibility, is subject to the dispute resolution provisions set forth elsewhere in these Terms, including any agreement to arbitrate. You further agree that any accessibility-related claim you bring against JetWell will be brought in your individual capacity only, and not as a plaintiff or class member in any purported class action, collective action, representative action, or consolidated proceeding. The parties expressly waive any right to bring or participate in a class action, collective action, or representative action with respect to accessibility claims. If this class waiver is found unenforceable as to any claim or remedy, that claim or remedy shall be severed from arbitration and litigated in a court of competent jurisdiction, but the remainder of this section shall remain in full force and effect.

4.9 Limitation of Liability – Accessibility Claims

To the maximum extent permitted by applicable law, and without limiting any other limitation of liability set forth in these Terms, JetWell's total cumulative liability to you for any and all claims arising out of or relating to accessibility – whether based on contract, tort, statute, or any other theory – shall not exceed the greater of (a) the total fees paid by you to JetWell in connection with the specific transaction giving rise to the claim, or (b) USD $1,000. JetWell shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to accessibility, including but not limited to damages for loss of anticipated services, travel expenses, lodging expenses, lost time, lost opportunity, emotional distress, or inconvenience, even if JetWell has been advised of the possibility of such damages.

5. Accounts and Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use the Services.

JetWell is designed for patients 18 and older. Parents or legal guardians may use JetWell to coordinate care for dependents under 18, subject to additional verification and requirements (which may include proof of parental or legal guardian status, government-issued identification, written consent for treatment, and any other documentation required by the applicable Provider, insurer, or jurisdiction). JetWell may decline or pause any case involving a minor pending completion of these requirements.

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account. You may not sell, transfer, sublicense, or share your account.

JetWell reserves the right to suspend or terminate accounts to prevent fraud, misuse, safety risks, or violations of these Terms.

5.1 Where the Services Are Offered

JetWell offers bookings to patients resident in the United States. JetWell does not at present direct the Services to residents of the European Economic Area, the United Kingdom or Switzerland, and may decline or cancel a booking, with a full refund of everything paid to JetWell, where it learns that the patient is resident in a country where JetWell does not offer the Services.

If you are nevertheless resident in the EEA, the United Kingdom or Switzerland and JetWell accepts your booking, the following applies in addition to these Terms and prevails over anything inconsistent with it. Nothing in these Terms limits any right you have under the consumer protection law of your country of residence that cannot be excluded by agreement. A package booking is a service arranged for a specific date at your request: by confirming your booking you expressly ask JetWell to begin performing the Services at once (dispatching your case, securing your procedure date and making the arrangements in your package), and you acknowledge that any statutory right to withdraw from the contract without giving a reason ends once the Services have been fully performed and, before then, is subject to payment for what has been performed. Where a right of withdrawal applies, the refund is at least what the Cancellation & Refunds Policy provides, and the dispute-resolution provisions of Section 18 apply only to the extent your national law permits; you may bring a claim in the courts of your country of residence and, in the European Union, may use the European Commission's online dispute resolution platform.

6. Independent Providers and Marketplace Disclaimer

Providers accessible through the Services are independent third parties, not employees, agents, or representatives of JetWell.

Any agreement for medical or related services is solely between you and the Provider. JetWell is not a party to such agreements and does not supervise, control, or guarantee Provider services, credentials, outcomes, or standards of care.

Any dispute arising from a Provider's clinical services, including matters relating to patient confidentiality, patient safety, or standards of care, is solely between you and the Provider and is not subject to JetWell's dispute resolution procedures.

7. No Medical Advice; No Doctor-Patient Relationship

JetWell does not provide medical advice, diagnoses, or treatment. Use of the Services does not create a doctor-patient relationship between you and JetWell.

All medical decisions must be made directly between you and a licensed healthcare professional.

8. AI-Assisted Features and Transparency

8.1 AI-Powered Matching and Recommendations

JetWell uses AI-powered systems to provide features within the Services. These include Doc AI, an AI-powered guided intake and clinic-matching assistant, as well as other automated tools used for recommendations, rankings, insights, summarization, and system features.

Doc AI is an automated system – not a human representative or medical professional. When you interact with Doc AI or other AI-powered features of the Services, you are interacting with an artificial intelligence system, not a human.

Clinic recommendations generated through Doc AI and other AI-powered features are produced by automated matching based on information you provide, including procedure type, geographic preference, budget, and timeline. These recommendations are informational only and do not constitute medical advice, clinical assessment, or an evaluation of your eligibility for any procedure.

8.2 Limitations of AI-Assisted Features

You acknowledge that:

• AI-assisted recommendations are informational only
• They are not medical advice, diagnoses, or endorsements
• They do not assess your medical eligibility or candidacy for any procedure
• They may change over time as data and system logic are updated
• They do not guarantee outcomes, suitability, or accuracy
• JetWell does not guarantee the completeness or reliability of AI-generated outputs

You remain solely responsible for all decisions made based on the Services, including decisions regarding medical procedures, Providers, and travel.

8.3 Cost and Pricing Information

The Services may present general cost ranges or pricing context for procedures, including comparisons between typical costs in different regions. Such information is derived from published sources and is presented for informational purposes only. Actual costs vary by Provider, treatment scope, individual needs, and other factors. Cost information presented through the Services does not constitute a quote, guarantee, or binding estimate.

8.4 Your Quote and Amendments

A JetWell quote is a fixed-price package composed from the accepting Provider’s own published rates and JetWell’s published fees, priced from your intake, including an automated estimate of the size of the procedure (for a hair transplant, a graft-count range) that is a pricing input only and not a clinical assessment. The Provider evaluates your case directly. Where its clinical assessment differs from your package, the Provider proposes an amendment through the Services, priced only from its published rates; the amendment, the new package price, JetWell’s service fee, and the JetCover by GPS℠ premium are shown to you, and nothing changes and nothing further is charged unless you approve it. No amount beyond your package, as amended with your approval, is owed to JetWell or to the Provider for the services it lists.

You acknowledge that JetWell does not set, control, or guarantee a Provider’s rates, and that the procedure itself is provided by the Provider under the Provider’s own terms of treatment.

8.5 Flight and Travel Cost Estimates

The Services may display estimated flight price ranges, recommended travel dates, and related travel planning information for routes associated with your procedure destination. This information is derived from third-party data sources and is presented for informational and planning purposes only.

You acknowledge and agree that:

• Flight price estimates are based on recently observed fares and do not represent live, bookable quotes or guaranteed prices
• Actual flight prices may differ, sometimes significantly, from the estimates displayed on the Services, and may change at any time based on airline availability, demand, seasonality, and other factors beyond JetWell’s control
• Recommended travel dates are suggestions based on your procedure schedule and general recovery guidelines, not medical advice regarding when you are fit to travel; you should consult your treating Provider regarding post-procedure travel safety
• JetWell does not sell, book, reserve, or guarantee flights or any other transportation services

When you use the Services to access flight search results on Google Flights or any other third-party platform, you are leaving JetWell and transacting with an independent third party. JetWell is not a party to any transaction you complete on a third-party platform, does not control the availability, pricing, accuracy, or booking experience on those platforms, and is not responsible for any loss, cost, or inconvenience arising from your use of those platforms or from any flight you book through them. Your use of third-party platforms is governed by those platforms’ own terms of service and privacy policies.

8.6 Travel Details You Provide and Travel Coordination

The Services allow you to provide details about travel you have arranged for your procedure, such as airline, flight number, travel dates and times, booking reference, and whether a companion is traveling with you. Providing these details is voluntary and helps JetWell and your treating Provider coordinate your trip, including scheduling and airport pickup where offered.

You acknowledge and agree that:

• Travel details you provide will be shared with your treating Provider and its authorized coordinators for the purpose of coordinating your care and trip logistics
• You are responsible for the accuracy of the travel details you provide and for updating them if your travel plans change
• JetWell does not sell, book, reserve, modify, or guarantee flights or any other transportation services, and providing your travel details to JetWell does not make JetWell a party to any transportation booking
• Any recommended travel dates or arrival and departure windows shown on the Services are planning suggestions based on your procedure schedule and general recovery guidelines, not medical advice regarding when you are fit to travel; you should consult your treating Provider regarding pre-procedure arrival requirements and post-procedure travel safety
• Travel-related reminders and notifications from JetWell are informational conveniences, may not reflect real-time conditions, and do not replace communications from your airline; you remain responsible for monitoring your own flights and complying with airline requirements

8.7 Third-Party AI Assistants

JetWell publishes a Model Context Protocol (MCP) server that lets third-party AI assistants, such as ChatGPT or Claude, query JetWell's public catalog and begin a guided matching conversation on your behalf. When you interact with JetWell through one of these assistants, you are using both that assistant and JetWell, and the assistant's own terms and privacy policy govern your use of the assistant.

You acknowledge and agree that:

• Information surfaced through a third-party AI assistant, including procedure information, price ranges, destinations, and clinic matches, is informational only and is subject to the same limitations as all other AI-assisted output described in this Section 8
• No booking, deposit, insurance coverage, or binding price is created through a third-party AI assistant. Bookings, health screening, and payment are completed only on jetwell.ai
• A third-party AI assistant may summarize, rephrase, or present JetWell information in its own words, and JetWell does not control and is not responsible for how a third-party assistant characterizes JetWell, Providers, procedures, or pricing
• JetWell does not collect date of birth, health information, or contact details through a third-party AI assistant. Those details are collected only on jetwell.ai, under the JetWell Privacy Policy

9. Bookings, Payments, and Fees

JetWell may facilitate bookings and payments through third-party payment processors.

Pricing and availability vary by Provider. Cancellations and refunds follow the package terms below and our Cancellation & Refunds Policy. JetWell may charge facilitation or service fees, which will be disclosed prior to booking.

The prices in your quote and at checkout include any tax that applies to your package. JetWell adds no tax at checkout, and your Provider may not add one at the clinic (see No Added Charges at the Clinic below). You remain responsible for anything not included in your package, such as your flights and anything you choose to buy separately, and for any fee your own bank or card issuer charges, such as a foreign transaction or currency conversion fee.

Merchant of Record

Your Provider sells you your treatment and is responsible for it. Your deposit goes toward your package, including your treatment and your JetCover by GPS℠ premium. JetWell receives the part of your deposit that goes toward your treatment as your Provider’s limited payment collection agent: paying it to JetWell counts as paying your Provider, and JetWell is not the seller of your treatment. JetWell is the merchant of record for its own fees and for JetCover by GPS℠. You pay the remaining balance your checkout states to your Provider on arrival, unless your checkout states that JetWell charges it to your saved card.

Package Bookings

Every booking made through the Services is a package booking: one you confirm from a JetWell quote. JetWell no longer takes bookings outside a quote. Your quote is a fixed-price package for the procedure and the travel items it lists, prepared from your intake and priced from the accepting Provider’s own published rates and JetWell’s published fees. The package line items are the contract: everything listed is included, and anything beyond your package (for example, additional grafts, added procedures, or extra nights) is quoted separately and takes effect only after you approve it. For package bookings, the following applies:

• Requests and acceptance. Sending a request does not charge you. A Provider that accepts your request is described to you but not named, and you are described to the Provider by first name and last initial only, until your booking is confirmed. Messages exchanged before confirmation pass through the Services and may be screened to remove contact details and identifying information. Attempting to exchange contact details or transact outside the Services before confirmation is a breach of these Terms.
• Dates and holds. A Provider may offer procedure dates, which are held for a limited time stated to you. Choosing a date charges nothing. If a hold lapses before you complete your deposit, nothing is owed and you may request new dates.
• The deposit. Your booking is confirmed when you complete your deposit at checkout. The deposit is the amount shown on your quote and at checkout: it includes the JetCover by GPS℠ premium for the coverage level in your quote and is credited in full against your package price. Before you pay, the checkout states the deposit, any remaining balance, and whether that balance is charged by JetWell to the card you save (see The Balance on Your Saved Card below) or paid by you to the Provider on arrival, in the amount stated, in U.S. dollars or the quoted equivalent, with no surcharge (see No Added Charges at the Clinic below).
• Amendments. After acceptance, a Provider may propose an amendment to your package, adding or removing procedures or items at prices the Provider sets. Before you decide, the amendment shows you the new price and what it changes in what you pay. An amendment has no effect and nothing is charged until you approve it. If you decline, your original package stands, or, if the Provider cannot proceed on the original package, your deposit is refunded in full and your request is closed. See Changes After Your Deposit below for an amendment you approve after paying your deposit.
• Cancellations. Package bookings follow the package terms in our Cancellation & Refunds Policy, which are also stated to you in the confirmation you tick at checkout: a full refund of your deposit until seven (7) days before your procedure date; inside that window, a cancellation fee equal to JetWell’s service fee on your quote is retained and the rest of your deposit is refunded; any balance JetWell has charged, and anything you paid JetWell for an amendment after your deposit, is refunded in full; and the JetCover by GPS℠ premium, including any you bought for a procedure an amendment added, is refunded in full if you cancel before you travel, in part (its complication cover part) if you cancel after you have traveled but before your procedure, and not at all once your procedure date arrives. The fee and the window for your booking are stated at checkout and do not change after you confirm. See The Cancellation Fee below for what the fee is.
• Provider identity and travel documents. When your deposit is captured, the Provider is named to you in full, and your full name, passport details, and travel dates are shared with the Provider so it can register you as an international patient. See our Privacy Policy for how those details are stored and when they are deleted.

The Balance on Your Saved Card

Where your checkout states that JetWell charges your balance, you authorize JetWell to charge the remaining balance stated at checkout to the payment method you save at checkout, on the date stated there (seven (7) days before your procedure date), without any further action by you. This authorization covers that balance and, if you approve an amendment, the amended balance shown to you before you approve it; it does not cover any other amount. In particular:

• Notice. JetWell will email you at the address on your account before the charge, stating the amount and the date.
• Changing the card. You may replace the saved payment method at any time before the charge date by contacting support@jetwell.ai or through your account where that option is offered.
• If the charge fails. JetWell may retry the charge and, where you have saved more than one payment method, charge another one on file. If the balance remains unpaid, JetWell will notify you and you will have seventy-two (72) hours from that notice to pay the balance by another method. If it is not paid within that time, your booking is treated as canceled by you on the day the seventy-two hours end, and the Cancellation & Refunds Policy applies as of that day.
• Currency and issuer fees. The balance is charged in U.S. dollars. Your card issuer may apply foreign transaction or currency conversion fees, which are not JetWell’s.
• Refunds. A balance JetWell has charged is refunded in full on any cancellation before your procedure, and in full if your Provider declines to treat you.

Where your checkout states that you pay the balance to the Provider on arrival, JetWell stores no card for the balance, and after your deposit you pay JetWell only what you choose to pay yourself: JetWell’s share of an amendment you approve, or JetCover by GPS℠ you buy for a procedure an amendment adds (see Changes After Your Deposit below).

Changes After Your Deposit

An amendment you approve after paying your deposit is settled as the amendment shows you before you approve it. Where JetWell charges your balance, the amended balance is charged as described above. Where you pay your balance to the Provider on arrival, the Provider collects the amended balance, and part of the change may be JetWell’s share: when work is added, you pay that share to JetWell online by card when you approve the amendment, and when work is removed, JetWell refunds its share to the card you paid your deposit with. Nothing else you have paid JetWell changes. Your JetCover by GPS℠ premium stays as it is after your deposit, and a procedure an amendment adds is covered only if you buy JetCover by GPS℠ for it and your booking shows that cover (see the JetCover Terms).

No Added Charges at the Clinic

Your Provider has agreed with JetWell that the only amount it collects from you for your package is the balance your checkout states you pay to the Provider, if any, in U.S. dollars or the quoted equivalent. Neither the Provider nor any facility it uses may add to that balance a card fee, surcharge, service or facility charge, tax, or any other amount, however described, or ask you for one as a condition of treatment (an “added charge”), and you do not owe one. Anything more for your package is owed only under an amendment you approve through the Services.

Something extra you agree to buy from the Provider beyond what your package includes, such as an additional service, product or upgrade (an “upsell”), is not an added charge. It is a transaction between you and the Provider, and JetWell does not refund it. A charge for something your package already includes, for paying your balance (such as a card fee), or that you are told you must pay in order to be treated is never an upsell.

If you pay an added charge, you may report it by emailing your receipt, or other evidence of what you paid, to support@jetwell.ai within sixty (60) days after your procedure date. JetWell will review the report, which may include asking the Provider for its records. If JetWell’s review confirms that you paid an added charge, JetWell refunds the amount it confirms to the card you paid your deposit with, or by another method JetWell agrees with you; an added charge paid in another currency is refunded in U.S. dollars at the exchange rate locked in your quote or, where your quote locked none, at the market rate on the day you paid. JetWell decides, on the evidence available to it, whether you paid an added charge or an upsell and in what amount, and a report does not by itself entitle you to a refund. JetWell may then recover the amount from the Provider. JetWell does not refund an added charge the Provider has already returned to you, and this section does not limit any right you have against the Provider. A fee your own bank or card issuer charges, such as a foreign transaction or currency conversion fee, is not an added charge. A refund under this section is not insurance, and it does not make JetWell the merchant of record for your payment to the Provider.

The Cancellation Fee

The cancellation fee stated on your quote and at checkout is JetWell’s service fee for the work JetWell has already done on your booking by the time you cancel inside the window: preparing and pricing your quote, routing your case to an approved Provider, arranging and holding your dates, and coordinating your travel items. JetWell’s actual loss from a late cancellation (the work done and the Provider’s and travel partners’ released capacity) is impractical to calculate for each booking, and the parties agree that the fee is a reasonable estimate of that loss and not a penalty. It is the whole of what JetWell retains, apart from any part of the JetCover by GPS℠ premium retained as set out under Cancellations and Refunds below. Any balance JetWell has charged is refunded in full, and no other cancellation charge applies. The fee never exceeds the amount stated to you before you confirmed. Nothing in this section limits any right you have under the law of your place of residence that cannot be limited by agreement.

Platform Protection

JetCover by GPS℠ coverage, where your quote includes it, is a platform safeguard provided in connection with eligible package bookings. Its travel accident & illness cover starts upon your departure for the procedure destination and its complication cover takes effect on your procedure date, as described in the JetCover by GPS℠ Insurance Terms. The JetCover by GPS℠ premium for the coverage level in your quote is shown as its own amount on your quote and at checkout and is charged as part of your deposit. A portion of the premium is remitted by JetWell to the licensed underwriter to fund the underlying insurance coverage; the remainder compensates JetWell for arranging and administering the coverage. JetCover by GPS℠ is not sold separately from a package booking. Higher coverage levels are available on your quote at the premium shown there. The premium is refunded in full if you cancel before departure, whatever the timing of your cancellation. If you cancel after departure but before your procedure date, the complication cover part of the premium is refunded and the travel cover part is retained, because your travel cover was active during your trip. Once your procedure date arrives, the premium is not refunded.

Your Package Price

Your package price, JetWell’s service fee, and the JetCover by GPS℠ premium are the amounts on your quote when you confirm it. They change only through an amendment you approve. If your Provider’s clinical assessment calls for less than your package lists, the Provider proposes an amendment that lowers the price, and your balance is reduced or the difference refunded to you; if it calls for more, the Provider proposes an amendment at its published rates, and nothing beyond your package is owed unless you approve it. JetWell’s service fee and the premium are re-stated on any amendment before you approve it.

Refunds of amounts collected by JetWell are available in the circumstances described under Package Bookings, The Balance on Your Saved Card, and Cancellations and Refunds, and an added charge that JetWell’s review confirms is refunded as described under No Added Charges at the Clinic.

Promotional Codes

JetWell may issue promotional codes (“Promo Codes”) that reduce a portion of the amounts JetWell collects at booking, applied to the part of your package the code states. Promo Codes have no cash value, are non-transferable, may not be combined with other offers unless expressly stated, and may be subject to eligibility rules (including minimum procedure value, clinic, destination, procedure type, first-booking-only, expiration date, and per-user or global usage limits).

Promo Codes do not apply to amounts paid directly to a Provider or to the JetCover by GPS℠ premium, except where expressly stated. JetWell may modify, suspend, or terminate any Promo Code program at any time, including invalidating codes obtained through fraud, automated means, or in violation of these Terms. Cancellations and refunds of bookings to which a Promo Code was applied are calculated based on the actual amount collected by JetWell (after discount) in accordance with the Cancellations and Refunds section.

Cancellations and Refunds

Package bookings are refunded as set out under Package Bookings above and in the Cancellation & Refunds Policy, which is incorporated into these Terms. In summary:

• Until seven (7) days before your procedure date: your deposit is refunded in full.
• Inside seven (7) days of your procedure date: the cancellation fee stated at checkout is retained and the rest of your deposit is refunded.
• Always refunded in full: any balance JetWell has charged to your card.
• Before departure: the JetCover by GPS℠ premium is refunded in full, whatever the timing.
• After departure, before your procedure date: the complication cover part of the JetCover by GPS℠ premium is refunded and the travel cover part is retained, because your travel cover was active during your trip; the rest of your deposit is refunded less the cancellation fee.
• From your procedure date: your JetCover by GPS℠ cover is in force and the premium is not refunded; the rest of your deposit is refunded less the cancellation fee.

Apart from an added charge that JetWell’s review confirms, which JetWell refunds as set out under No Added Charges at the Clinic above, JetWell does not issue refunds for amounts not collected by JetWell, including any balance paid by you to a Provider on arrival or an upsell. Any other refund of amounts paid directly to a Provider is solely between you and the Provider.

If a Provider declines to proceed with a booked procedure following a clinical screening, JetWell refunds everything it collected, including any cancellation fee and any balance it charged, whether or not you have departed, and the Provider has agreed with JetWell to refund any balance you paid it.

Refunds are returned to the original payment method, except any refund of an added charge, which is paid as set out under No Added Charges at the Clinic above. JetWell does not otherwise issue refunds in cash or to a different payment method. Processing times may vary by payment provider and are typically 5–10 business days from the date of approval.

Cancellation of a booking terminates JetCover by GPS℠ coverage associated with that booking. Insurance claims cannot be submitted in connection with a canceled booking.

Clinical Screening and Provider Right to Decline

All bookings are subject to a final clinical screening by the Provider. A Provider may decline to perform a booked procedure following an in-person consultation if, in the Provider's professional judgment, the treatment is not clinically appropriate for you. Reasons may include, but are not limited to, unrealistic expectations, a need for psychological evaluation or third-party clearance, disagreement on treatment approach, or the requested treatment falling outside the Provider's scope of practice. If a Provider declines to proceed following a clinical screening, JetWell refunds everything it collected, and the Provider refunds any balance you paid it, as stated in the Cancellations and Refunds section above. A Provider's decision to decline treatment does not constitute medical advice from JetWell.

Ancillary Clinical Costs

Certain procedures involve ancillary clinical costs, such as operating theatre fees, anesthesiologist fees, pre-operative health assessments, or other facility charges required by the treating location. For a package booking these are included in your package where your quote lists them, and a Provider may add one only through an amendment you approve, priced from its published rates; one charged to you at the clinic without that approval is an added charge (see No Added Charges at the Clinic above). Ancillary Clinical Costs are not covered by JetCover by GPS℠, and apart from refunding an added charge its review confirms, JetWell is not responsible for them.

10. Insurance; JetCover

For certain bookings made through the Services, JetWell may include access to travel insurance and/or medical complication insurance coverage as part of the booking experience (collectively, "JetCover by GPS℠").

Insurance Providers

Procedure-related medical complication insurance is provided through Custom Assurance Placements, Ltd., or its affiliated insurers or underwriting partners.

Travel-related insurance coverage is provided by a licensed third-party insurance provider, which may vary by booking, destination, or user eligibility and will be identified to you at or before booking confirmation.

JetWell may change or replace insurance providers from time to time.

JetWell's Role

You acknowledge and agree that:

• JetWell is not an insurance company, broker, agent, or underwriter
• JetWell does not issue insurance policies, determine eligibility, interpret coverage, or approve or deny claims
• All insurance coverage is provided solely by third-party insurers and governed by separate policy terms and conditions
• In the event of any conflict between these Terms and the applicable insurance policy, the policy documents control

JetWell's role is limited to facilitating access to JetCover by GPS℠ in connection with eligible bookings.

Coverage Levels

JetCover by GPS℠ may be available at different coverage levels for eligible bookings. JetCover by GPS℠ coverage is available for eligible procedures booked through JetWell. Enhanced coverage levels, which may include higher coverage limits or additional protections, may be available for an additional fee payable at the time of booking.

The available coverage levels, applicable limits, and any associated costs will be presented to you during the booking process. The coverage level you select at checkout, together with the applicable insurance policy documents, governs the scope and limits of your coverage.

JetWell does not recommend or advise on coverage level selection and makes no representations regarding the adequacy of any coverage level for your particular circumstances. You are solely responsible for reviewing the coverage details and policy documents to determine whether the selected coverage level meets your needs.

Coverage Limitations and Claims

JetCover by GPS℠ coverage applies only to the procedure in a package booking confirmed through JetWell with a JetCover by GPS℠ level in its quote, whether the balance is charged by JetWell or paid by you to the Provider on arrival. Coverage activates upon the patient’s departure for the procedure destination, as described above.

JetWell is not responsible for, and insurance coverage does not extend to, services or charges offered directly by Providers outside the platform.

JetCover by GPS℠ is subject to eligibility requirements, coverage limits, exclusions, medical criteria, and other conditions defined by the applicable insurance policy and coverage level selected. Coverage does not guarantee payment or approval of any claim.

JetCover by GPS℠ eligibility is subject to age requirements established by the applicable insurer. Patients who will be 75 years of age or older on their procedure date are not eligible for JetCover by GPS℠ coverage. Because coverage is issued for your procedure date, JetWell does not offer JetCover by GPS℠ on a quote to a patient who is already 75, and where your quote includes JetCover by GPS℠, JetWell does not accept a travel window, a procedure date, or a deposit for a date on or after your 75th birthday; your quote and your request page state the last date JetCover by GPS℠ can cover, and you may instead choose a build without it. Where JetCover by GPS℠ is not available, no premium is charged and your package price excludes it. JetWell strongly recommends that patients who are not eligible for JetCover by GPS℠ arrange independent travel and medical complication insurance prior to traveling. JetWell is not responsible for any costs, complications, or losses arising from a patient's decision not to obtain independent insurance coverage.

All claims must be submitted directly to the applicable insurer in accordance with the insurer's procedures. JetWell does not guarantee claim approval, reimbursement, or coverage outcomes.

JetWell makes no representations regarding the adequacy, completeness, or suitability of any insurance coverage for a user's particular circumstances.

JetCover by GPS℠ coverage levels and the premium are based on your package as quoted. An amendment you approve re-prices the premium, and the new premium is shown to you before you approve it.

11. International Travel Risks

You acknowledge that international travel and medical services involve inherent risks, including differences in medical standards, regulatory regimes, emergency response capabilities, and follow-up care.

You are solely responsible for passports, visas, compliance with local laws, and obtaining any additional insurance coverage you deem necessary.

12. Platform Rules and Acceptable Use

You agree to use the Services responsibly, lawfully, and in good faith. Without limiting any other obligations under these Terms, you agree not to:

• Circumvent, bypass, or attempt to avoid JetWell's fees, payment flows, booking processes, or safeguards
• Solicit, engage, or contract with Providers or other users outside the Services for the purpose of avoiding fees, policies, or protections
• Provide false, misleading, incomplete, or outdated medical, identity, payment, or eligibility information, whether for yourself or on behalf of another person
• Use the Services on behalf of another person without proper authorization, or in a manner that misrepresents your authority to act on their behalf
• Attempt to influence, manipulate, or game recommendations, rankings, availability, insurance eligibility, or outcomes generated by the Services
• Scrape, crawl, automate, reverse engineer, probe, or interfere with the Services, including by using bots, scripts, or other automated means
• Access, collect, or attempt to access information relating to other users, Providers, or transactions without authorization
• Misuse, misrepresent, or display JetWell branding, awards, recognitions, or designations in a misleading or unauthorized manner
• Harass, coerce, threaten, or improperly pressure JetWell personnel, Providers, insurers, or partners
• Use the Services for unlawful, fraudulent, abusive, deceptive, or harmful purposes, or in violation of applicable laws or regulations

Authorized access through JetWell's published Model Context Protocol (MCP) server is permitted and is not a violation of the automation restrictions above. However, using the MCP server to scrape, harvest, replicate, or enumerate JetWell's catalog in bulk, to build or train a competing directory or dataset, to exceed published rate limits, or to circumvent the handoff to jetwell.ai for booking, remains prohibited and may result in suspension of access.

JetWell reserves the right, in its sole discretion, to investigate suspected violations and to suspend, restrict, or terminate access to the Services, with or without notice, where necessary to protect users, Providers, partners, or JetWell.

JetWell may take any action it deems appropriate to protect the integrity, safety, and trustworthiness of the Services.

13. JetWell Recognition and Awards

JetWell may grant Providers recognition, awards, or designations based on criteria determined by JetWell.

Such recognition:

• Is not medical certification
• Does not guarantee outcomes or suitability
• May be modified or revoked at JetWell's discretion

Unauthorized or misleading use of JetWell branding or awards is prohibited.

14. Intellectual Property

All content, software, trademarks, and materials comprising the Services are owned by JetWell or its licensors.

You are granted a limited, non-exclusive, non-transferable license to use the Services for personal, non-commercial purposes.

15. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

JETWELL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Without limiting the foregoing, JetWell makes no representations or warranties regarding insurance coverage, including JetCover by GPS℠, and disclaims all liability arising from the availability, denial, interpretation, scope, or outcome of any insurance claim or coverage determination.

Without limiting the foregoing, JetWell makes no representations or warranties regarding the accuracy, completeness, reliability, or suitability of any output, recommendation, or content generated by AI-assisted features of the Services, including Doc AI. AI-generated outputs are provided for informational purposes only and should not be relied upon as a substitute for professional medical judgment.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JETWELL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES.

JetWell’s total liability shall not exceed the greater of: (a) fees paid by you to JetWell in the twelve (12) months preceding the claim, or (b) USD $1,000.

Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

17. Indemnification

You agree to indemnify, defend, and hold harmless JetWell and its affiliates from claims arising out of your use of the Services, interactions with Providers or insurers, or violation of these Terms.

18. Arbitration and Class Action Waiver

Any dispute arising out of or relating to these Terms or the Services shall be resolved by binding arbitration under the Federal Arbitration Act, conducted in Clark County, Nevada.

You waive any right to participate in a class or representative action.

Notwithstanding the foregoing, nothing in this Section limits or waives any right of an individual located in the European Economic Area, the United Kingdom, or Switzerland to bring proceedings before a competent court in their jurisdiction of residence in connection with their rights under applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679.

19. Governing Law

These Terms are governed by the laws of the State of Nevada, without regard to conflict-of-laws principles.

20. Limitation on Claims

Any claim must be brought within one (1) year after the claim arises, or it is permanently barred.

21. Miscellaneous

These Terms constitute the entire agreement between you and JetWell. JetWell may assign these Terms without restriction. If any provision is unenforceable, the remaining provisions remain in effect.

Nothing in these Terms – including the arbitration, governing law, limitation on claims, and limitation of liability provisions – limits or waives any rights granted to individuals under applicable data protection laws, including the General Data Protection Regulation (EU) 2016/679, the UK General Data Protection Regulation, and similar laws. Individuals retain the right to exercise data subject rights and seek judicial remedies as provided under those laws.

22. Contact Information

JetWell, Inc.
6543 S Las Vegas Blvd
Las Vegas, NV 89119
Email: legal@jetwell.ai

23. Requests for Legal Process

All subpoenas, legal requests, or investigatory demands must be served through proper legal process.