How JetWell Vets Clinics
Every clinic on JetWell is reviewed and approved by JetWell before it can take a patient. This page explains what we check, how we check it, and what we keep watching after a clinic is approved.
What the JetWell Verified pill means
Some clinics carry a JetWell Verified pill, which you see on a clinic's card once it accepts your case. It means JetWell checked three documents supplied by the clinic and confirmed each one is current for a procedure category the clinic offers.
The pill is a statement about documents, not about results. It is not a rating, a prediction of your outcome, or a judgement of surgical quality. Document contents, filenames and issuing bodies are never shown to patients.
The pill is recalculated automatically. If a document lapses, the pill comes off. Clinics without the pill may still be part of the JetWell network and may still be a strong fit for you. The pill only tells you which document checks are on file today.
What We Check
Clinics supply their documents and JetWell reviews them. Not every clinic has every document on file, which is why the JetWell Verified pill shows patients which clinics have the core checks current. JetCover by GPS℠ is available for eligible procedures.
| What We Check | What It Is | Why It Matters | How |
|---|---|---|---|
| License to operate | The facility's operating license from its country's health authority, such as Türkiye's Ministry of Health international patient license or Singapore's MOH license | A licensed facility is the legal baseline for treating patients from abroad | The clinic uploads it; JetWell reviews it and records when it expires |
| Accreditation | Accreditations the clinic holds: international ones such as JCI, TEMOS or ISO 9001, or its country's own, such as NABH in India or KOIHA in Korea | An outside body has assessed the facility against published standards | Reviewed the same way and tracked to its renewal date |
| Specialist credentials | A specialty credential for each procedure the clinic offers, such as specialty board certification or membership of a specialty society (ISHRS for hair restoration, ISAPS for cosmetic surgery, ESHRE for fertility) | It shows the doctor is trained in the specialty you are booking | Reviewed per procedure and tracked to its renewal date |
| Facility safety | A facility inspection or safety compliance certificate issued by an outside body | Someone other than the clinic has checked the facility's safety standards | Reviewed and tracked to its renewal date |
| Response times | How quickly the clinic answers patients and case offers on JetWell | Slow replies before a trip tend to mean slow replies after it | Measured from the clinic's own replies; clinics that answer their requests are offered cases ahead of clinics that leave them unanswered |
| Agreements | JetWell's Provider Participation Agreement, Code of Conduct and Commercial Terms | They bind the clinic to JetWell's rules on pricing, conduct and how it treats patients | Accepted before the clinic can take a JetWell patient, and again when they change materially |
The Process: Step by Step
How long it takes depends mostly on the clinic: how quickly it supplies its documents, accepts the agreements and completes its rate card.
Step 1: Research
JetWell's team researches a clinic, using Clinic Compass, its research tool, before inviting it to join.
Step 2: Documents
JetWell asks each clinic for its licenses, accreditations and specialist credentials, reviews each document the clinic uploads, records the review, and tracks its expiry date. The JetWell Verified pill shows which clinics have the core checks current today.
Step 3: Agreements
Before it can take a JetWell patient, the clinic accepts JetWell's Provider Participation Agreement, Code of Conduct and Commercial Terms. Material changes to those terms have to be accepted again.
Step 4: Approval, one procedure at a time
JetWell opens a clinic for each procedure separately, once it has accepted the terms and JetWell has reviewed and approved its rate card. A clinic in a country under US sanctions is never approved.
After Approval
Approval is not the end of it. Three things keep running for every clinic on JetWell.
Document expiry
Every document is tracked to its expiry date. JetWell reminds the clinic before one lapses, and when it does, the JetWell Verified pill comes off.
Response times
JetWell measures how quickly each clinic answers patients and case offers. Clinics that answer their requests are offered cases ahead of clinics that leave them unanswered.
Unanswered messages
If a clinic hasn't answered a patient's message within 24 hours, JetWell's care team is alerted to follow up.
What Every Clinic Must Do
The first three are checked before a clinic can take a patient. The last two are rules in the agreements every clinic accepts.
How This Protects Patients
The first layer is the checks above: every clinic is researched, reviewed and approved before it can take a patient, and its documents and response times stay under watch afterwards.
The second layer is operational: JetWell's care team follows each booking from the first message to follow-up, and is alerted if a clinic hasn't answered a patient's message within 24 hours. If issues arise, the care team coordinates with the clinic's designated patient coordination team.
The third layer is financial: JetCover by GPS℠, complication insurance, is available for eligible procedures, providing cover for complications from your procedure, including additional medical or surgical treatment.
Frequently Asked Questions
Every clinic on JetWell is reviewed before it takes a patient
Doc, JetWell's AI concierge, asks a few quick questions and works out your options with you. No obligation. JetCover is available for eligible procedures.
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Last updated: October 2026