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    JetWell – medical tourism platform
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    JetCover Protection

    Travel with cover for the unexpected.

    JetCover by GPS℠ is available for eligible procedures booked through JetWell – medical complication and travel protection designed specifically for medical travelers, added right at checkout. No separate policy to shop for.

    Available for eligible procedures
    Complications diagnosed within 180 days of your procedure
    Protection that follows you home

    What's Included

    Protection at every step

    JetCover is specifically designed for international medical travelers – covering gaps that standard travel insurance usually excludes.

    Available for eligible procedures, added right at checkout. No separate policy to shop for.

    4 coverage tiers$1M emergency medical after $250 excess180-day diagnosis window

    Complication Coverage

    Up to $150,000 in protection

    If you experience a qualifying medical complication related to your procedure – even after returning home – JetCover provides financial protection for additional treatment. Choose from 4 coverage tiers ($25K, $50K, $75K, or $150K maximum sum payable).

    Travel Protection

    Up to $1,000,000 emergency medical

    Travel accident & illness coverage is part of JetCover, available for eligible procedures.

    24/7 Assistance

    Round-the-clock support, 365 days a year

    You're never alone. JetCover includes round-the-clock emergency assistance and logistics support.

    The actual coverage terms and conditions are issued through the confirmation of coverage, benefit summary and policy generated at time of purchase.

    Coverage Timeline

    Protected from day one

    JetCover coverage begins the moment you leave for your trip and extends well after you return.

    Woman relaxing in a luxury airport lounge before her trip
    Day 0

    Departure

    Travel protection activates – emergency medical coverage and 24/7 assistance begin.

    Patient checking in at a modern medical clinic reception
    During trip

    Procedure

    Medical complication benefits apply to your procedure. 24/7 emergency medical assistance is available throughout your stay.

    Woman happily reuniting with her family at home after her trip
    Post-trip

    Return Home

    Complication benefits continue after you return. A complication must be diagnosed within 180 days of your procedure. Additional medical or surgical treatment must take place within 270 days.

    Why JetCover

    Standard travel insurance wasn't built for this

    Most travel insurance policies explicitly exclude elective medical procedures. JetCover was designed from the ground up for medical travelers.

    Elective procedure complications

    Standard: Usually excluded
    JetCover: Maximum sum payable up to $150,000

    Post-procedure complications (diagnosed within 180 days)

    Standard: Not covered
    JetCover: Included

    Additional medical or surgical treatment

    Standard: Not covered
    JetCover: Up to $90,000 after a $5,000 excess (Premium)

    Emergency medical (accident & illness)

    Standard: Often included
    JetCover: Up to $1M after a $250 excess

    Emergency medical transportation

    Standard: Varies
    JetCover: Up to $50,000

    Accidental death & dismemberment

    Standard: Varies
    JetCover: Up to $40,000

    24/7 emergency medical assistance

    Standard: Varies
    JetCover: Included

    Designed for medical tourism

    Standard: No
    JetCover: Purpose-built

    Available for eligible procedures

    Standard: Separate purchase
    JetCover: Added at checkout

    Who's Covered

    Protection for everyone on the journey

    For Patients

    JetCover by GPS℠ gives you confidence to pursue the care you need abroad, knowing that JetCover provides financial protection if a qualifying complication arises. Benefits start at departure, and a complication must be diagnosed within 180 days of your procedure. Coverage is available to patients ages 0–74, and parents or legal guardians can coordinate care for dependents under 18 (subject to additional verification).

    • Maximum sum payable for medical complications up to $150,000 (JetCover Premium tier)
    • Emergency medical (accident & illness) up to $1,000,000 after a $250 excess
    • A complication must be diagnosed within 180 days of your procedure
    • Base tier available for eligible procedures – upgrade coverage at checkout

    For Our Clinic Partners

    JetCover also benefits our clinic partners. When patients know they're protected, they book with greater confidence – and clinics can focus on delivering great care.

    • Patients book with greater confidence
    • Patients have complication benefits if something goes wrong after their procedure
    • Professional patient experience backed by JetCover by GPS℠
    • Part of the JetWell Certified standard

    Eligibility criteria

    JetCover is provided through our underwriter and has its own eligibility rules. Most JetWell patients qualify automatically, but it's helpful to know the basics:

    • U.S.-outbound patients only
    • Travelers aged 0 to 74 on the procedure date
    • Trips up to 60 days, counted from departure to return
    • Enrollment within 60 days of departure
    • Up to 4 covered procedures on a single policy
    • Procedures on the JetCover approved list
    • Physically fit to travel for medical care

    Criteria above are not all-inclusive. Final eligibility and coverage decisions are made by the underwriter based on your booking details and the policy in effect at the time of enrollment.

    The actual coverage terms and conditions are issued through the confirmation of coverage, benefit summary and policy generated at time of purchase.

    Good to Know

    Transparency matters to us

    JetCover by GPS℠ does not cover the cost of your original elective procedure, routine or expected follow-up care, complications unrelated to your booked procedure, complications arising from a pre-existing medical condition (one that existed in the three years before your coverage starts, as the policy defines it), pregnancy or childbirth, a condition first diagnosed during your trip, complications from not following your medical instructions, or unfavorable aesthetic outcomes that are not medical complications. Unfavorable outcome treatment for a qualifying complication is covered at every coverage level, up to $2,500 ($5,000 with JetCover Premium). Coverage decisions are made by the insurer, not JetWell. For full details, refer to the policy documents provided at booking.

    Not always. JetCover by GPS℠ covers complications from the procedures its policy names. Your quote marks any treatment it does not cover: that treatment is left off your policy and adds nothing to its price. If none of your treatments is covered, as with clear aligners on their own, JetCover is not offered on that quote. JetCover also requires you to be under 75 on your procedure date.

    JetCover by GPS℠ is insured by Optimum Global Insurance Company Limited, offered as JetCover by GPS℠ and administered by Custom Assurance Placements, Ltd. JetWell is not an insurance company, broker, or agent – we facilitate access to coverage available for eligible procedures.

    JetCover by GPS℠ travel cover starts when you depart for your trip, complication cover takes effect on your procedure date, and when each benefit ends depends on the specific benefit. A complication must be diagnosed within 180 days of your procedure. Additional medical or surgical treatment must take place within 270 days. Your trip must be no longer than 60 days from departure to return.

    In an emergency, get treated first, then contact the 24/7 emergency assistance line as soon as you can. For a complication that is not an emergency, contact the claims team for approval before you receive treatment: non-emergency treatment without pre-approval is limited to $1,000 in total, whatever your coverage level. JetCover by GPS℠ works by reimbursement: you pay for treatment, then email the claim form from your trip details on your JetWell dashboard, with your receipts and medical records, to claims@optimumglobal.com. Tell the claims team within 90 days, and before any further treatment. Claims are handled by Optimum Global Limited for the insurer, Optimum Global Insurance Company Limited. JetWell can help you locate your policy documents and claim form but does not process claims or make coverage decisions. The phone numbers are in the JetCover by GPS℠ Terms, and our complication response protocol walks through what happens when a complication is reported.

    No. JetCover by GPS℠ covers complications from your procedure and accident & illness during your trip, as its policy sets out, not your medical care in general. It operates on a reimbursement basis: you pay for treatment at the time of service, then submit a claim to the insurer for reimbursement of eligible expenses. It is not a direct-pay insurance product, and your JetCover enrollment ID is not accepted as payment by medical providers. The actual coverage terms and conditions are issued through the confirmation of coverage, benefit summary and policy generated at time of purchase. Learn more about how JetCover activates when you need it.

    To enroll you in JetCover by GPS℠, the underwriter requires your full legal name, date of birth, passport number (for international coverage), and beneficiary designations for accidental death & dismemberment benefits. JetWell shows your passport number masked in your account, sends the full number to the underwriter through a secured channel to issue your coverage and, for a package booking, to your Provider when your booking is confirmed so it can register you as an international patient. JetWell keeps it for as long as your coverage and any claim under it may need it, and as the law requires, and deletes it when you ask once your trip and any claim are finished.

    To facilitate JetCover by GPS℠ coverage, JetWell shares limited information with insurance partners including your name, contact details, booking information (procedure type, dates, destination, Provider), and passport and beneficiary information where required. Insurance partners process information under their own privacy policies. See the JetWell Privacy Policy for more details.

    If you cancel before you travel, your JetCover by GPS℠ premium or upgrade fee is refunded in full. If you cancel after you've traveled but before your procedure, the complication cover part is refunded and the travel cover part is kept, because your travel cover was active during your trip. Once your procedure date arrives, your JetCover cover is in force and the premium or upgrade fee is not refunded. If your Provider declines to treat you, it is refunded in full. See JetWell's Cancellation & Refunds Policy for the rest of your booking.

    For complete coverage details, exclusions, and claims procedures, see the full JetCover by GPS℠ Terms.

    When you need us

    If something goes wrong

    Every JetCover patient is backed by a clear, step-by-step complication response protocol – plus 24/7 access to help when you need it.

    Medical Emergency

    If you are experiencing a medical emergency, call your local emergency services immediately (911 in the US).

    24/7 Assistance Line

    For JetCover emergency assistance, call the number listed on your policy ID card or in your booking confirmation.

    General Questions

    For general JetCover questions, email jetcover@jetwell.ai

    Complication Response Protocol

    For a full walkthrough of how JetWell, your clinic, and GPS coordinate care when something goes wrong, see our protocol.

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