Keep patient chats on JetWell

Why on-platform messaging matters

Keeping conversations with JetWell patients in the JetWell inbox isn't just a courtesy – it's how we keep your bookings, payouts, and protections in sync. When chats stay on-platform:

• JetCover remains active for the patient's trip.
• Payouts reconcile cleanly against the booking on file.
• You and the patient share a single, time-stamped record of every price, date, and instruction.
• Our concierge can help quickly if anything needs to change.

What to do if a patient asks to move off-platform

It's fine to share practical info (clinic address, arrival instructions) – but medical questions, prices, changes, and payments belong on JetWell. A simple "let's keep this on JetWell so your booking stays protected" works well. If you're ever unsure, contact us.

Good habits

• Never send a price by email or PDF: every price comes from your rate card, and any change goes through JetWell.
• Confirm dates and changes in the JetWell thread.
• Never request bank transfers or off-platform payment.