Keep it on JetWell
Why messaging and paying through JetWell protects your trip.
Why we ask you to stay on JetWell
JetWell is more than a way to find a clinic – it's the safety net around your whole trip. When you keep messaging, quotes, and payments on JetWell, a few important things happen automatically:
- Your JetCover protection stays active for your booking.
- Our concierge team can step in if a quote, date, or detail needs to change.
- You have a clear, time-stamped record of everything you agreed to with the clinic.
What to do if a clinic asks you to move off-platform
Most clinics never will – but if you're ever asked to switch to WhatsApp, email, or pay outside JetWell, you don't have to. Politely let them know you'd like to keep the conversation here, and reach out to us if anything feels off. We'll help.
Quick reminders
- Send and accept quotes inside JetWell so JetCover knows what you booked.
- Pay through JetWell checkout – never by bank transfer or third-party link.
- Keep medical questions in the JetWell thread so they stay with your case.
Still have questions?
Our team is here to help you feel confident about your journey.